Customer Relationship Management (CRM) has come a long way from its humble origins as a tool for managing customer data. Today, it has transformed into a vital component of the sales ecosystem, serving as a digital representation of all sales operations and the topography of the sales environment. As the central pillar

An alternative buyer journey without salesperson interaction should be offered to customers who prefer to go all the buying journey on their own. My scope here is not to integrate human-like traits like conversational mimics into an automated sales chat but a fully human-less/salesperson-less customer-guided sales proc